Support Center

Currently, the lor app is exclusively available for Kroger and its entire family of stores. We're working hard to expand to more grocery stores in the future! You can join our waitlist to be notified when we launch at a store near you.

The Kroger Co. operates a wide range of supermarket banners across the United States. If you shop at any of the following stores, you can use the lor app:

• Baker's
• City Market
• Dillons
• Food 4 Less
• Foods Co
• Fred Meyer
• Fry’s
• Gerbes
• Harris Teeter
• Jay C Food Store
• King Soopers
• Kroger
• Mariano's
• Metro Market
• Pay-Less Super Markets
• Pick ’n Save
• QFC
• Ralphs
• Ruler Foods
• Smith's Food and Drug

Our health score is based on the Nutri-Score system, an open-source, scientifically-backed nutritional rating system. It analyzes the 'good' (fiber, protein, fruits, vegetables) and 'bad' (sugar, sodium, saturated fat) components of a product's nutritional profile to provide a simple A to E grade. We source this data from the Open Food Facts database.

We provide nutritional information from two comprehensive sources: the USDA's FoodData Central (FDC) and the Open Food Facts database. The health score, however, is a feature that comes specifically from Open Food Facts.

A product may have nutritional data from either FDC or Open Food Facts, but a health score will only be displayed if it is available in the Open Food Facts database. It is also possible that some products, particularly new, store-brand, or niche items, are not yet in either database. We are always working to expand our data coverage.

You build your entire cart within the lor app. When you're ready to checkout, we seamlessly transfer your cart to your official Kroger account, where you can place your order. This ensures your payment information remains secure with Kroger.

Yes. Once your cart is transferred, you can make any final adjustments - like changing quantities, removing items, or adding last-minute products - directly on the Kroger website or in the Kroger app before you complete your purchase.

Yes. We use Kroger's official API, which authenticates you directly and securely with their system. Your Kroger login credentials are never stored on our servers or seen by us.

Unfortunately, our app is only available on the Apple App Store at this time.

We're sorry for the trouble! As a new app, we're working hard to iron out any issues. The best way to help us is to send an email to our support team with a brief description of the problem. If possible, including a screenshot is incredibly helpful for our team. You can reach us via the contact section below. Alternatively, you can use the in-app feedback form to tell us what went wrong.